Privacy Policy

Last updated: May 9, 2026

This Privacy Policy describes how FastLinq Corporation, doing business as Fast Mobile Fixx ("we", "our", "Fast Mobile Fixx"), collects, uses, and shares information when you visit our website or use our services at either of our retail locations.

Information we collect

• Contact information you submit through our contact form (name, email, phone, message).
• Order information when you purchase a repair or accessory (name, email, phone, billing address, items purchased, pickup location).
• Chat conversations you have with our AI assistant on this site, retained for service improvement and follow-up.
• SMS messages you send to our published shop phone number, including your phone number and the contents of those messages, retained to maintain conversation context and for service improvement.
• Voice calls you place to our published shop phone number, including your phone number, the call audio (used only for real-time transcription, not retained), and the resulting transcript, retained to maintain conversation context and for service improvement.
• Automatically collected data when you use our website (IP address, browser type, pages viewed, referral source).

Third parties we share data with

• Stripe — payment processing.
• HubSpot — customer relationship management, contact-form storage, and chat-driven lead tickets.
• Resend — transactional order confirmation emails.
• Netlify — website hosting and serverless functions.
• Google — embedded map display on our locations pages.
• Anthropic — large-language-model inference for chat and SMS replies. Conversation messages are sent to Anthropic's Claude model to generate responses.
• OpenAI — text-embedding model used to match customer questions against our FAQ knowledge base.
• Twilio — SMS message delivery between customers and our shop, and PSTN voice routing for inbound calls. Inbound SMS is processed by our automated assistant; replies are sent back via Twilio's network. Inbound voice calls are routed via Twilio to Vapi for handling.
• Vapi (Vapi Inc.) — voice-call orchestration: real-time speech-to-text transcription of caller audio, text-to-speech synthesis of responses, and turn-taking. Caller phone number and call transcript are passed to our automated assistant to generate replies.
• Microsoft (Microsoft Corporation) — Outlook calendar (Exchange Online) for storing customer appointment bookings. Customer name, phone number, device model, service type, and appointment time are stored as a calendar event under the shop's Microsoft 365 mailbox.
• Supabase — chat- and SMS-conversation storage and rate limits (database hosted in Oregon, US).
• Render — hosting for the chat and SMS agent service.
• Langfuse — observability for conversation traces (excludes payment data).
• Meta Platforms, Inc. — advertising pixel for measuring ad effectiveness on Facebook and Instagram (only after you grant marketing consent).
• TikTok Pte. Ltd. — advertising pixel for measuring ad effectiveness on TikTok (only after you grant marketing consent).

SMS communications

Fast Mobile Fixx (operated by FastLinq Corporation) operates an SMS program for two-way conversational customer-care messaging. When you text our published shop phone numbers, your phone number and the contents of your messages are processed by our automated assistant to generate a reply.

Mobile information and SMS opt-in data are not shared with third parties or affiliates for marketing or promotional purposes at any time. SMS data is used solely to respond to your inquiry, maintain conversation context, and improve service quality.

Message frequency: Variable — we reply only in response to your inbound messages, so frequency is determined by your inquiry. Standard message and data rates from your mobile carrier may apply. Reply STOP at any time to opt out, or HELP for assistance.

Cookies and consent

We use cookies for: site functionality (always on), analytics (Google Analytics 4, served via Google Tag Manager), and marketing (Meta Pixel, TikTok Pixel). Analytics and Marketing cookies fire only if you grant consent via the banner shown on your first visit. We do not load Google Tag Manager itself until you accept analytics — the third-party request is deferred behind consent. We do not track users who disable JavaScript or decline analytics consent (the standard Google Tag Manager <noscript> iframe fallback is intentionally omitted to honor that boundary).

Data processors named in this disclosure (alongside the others above): Google LLC (Analytics, Tag Manager), Meta Platforms, Inc. (Pixel), TikTok Pte. Ltd. (Pixel). GA4 default event retention is 14 months; we have not extended this.

You can change your consent any time by clicking Do not sell or share my personal information in the footer, which opens the consent modal.

Your rights

You may request access to, correction of, or deletion of your personal information by emailing market@fastlinq.com.

Contact

Questions about this policy? Get in touch.