What's covered
- Defects in the replacement part itself.
- Workmanship issues — anything we did or installed that fails.
- Re-repair labor for any covered failure within 90 days.
Our repair guarantee
Every repair we ship is backed by a 90-day limited warranty on the parts we install and the work we perform. If something we replaced fails inside that window, bring it back — we'll re-repair it at no charge.
What's not covered
- New physical damage after the repair (drops, cracks, dents).
- Liquid damage that occurred after the repair was completed.
- Software issues unrelated to the repaired component.
- Damage caused by third-party repairs or modifications.
How to claim warranty service
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1
Reach out within 90 days
Stop by either store, call us, or use the contact form. Have your repair ticket number or order email ready if you can — it speeds things up.
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2
Bring the device in
We'll diagnose on the spot. Most warranty re-repairs go out the same day; the rest are handled with the same turnaround as the original repair.
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3
No charge if it's covered
If the failure is within scope, you pay nothing — parts and labor are on us. If we find something outside the warranty (new damage, a different component), we'll quote that separately before doing any work.
Warranty FAQ
How long is the warranty?
90 days from the date of the original repair, on the parts we installed and the labor we performed.
Does the warranty transfer if I sell the device?
No — the warranty is tied to the original purchaser of the repair, not the device.
I dropped my phone after the repair and the screen cracked. Is that covered?
New physical damage isn't covered, but we can quote a new screen repair at our standard pricing. Get a quote.
The same issue I had before is happening again. What now?
Bring it in. If the failure is in the part we installed or the work we did, the re-repair is free. If diagnostics show a different cause (e.g. a logic-board issue we didn't touch), we'll explain what we find and quote that separately before doing anything.
Do I need a receipt?
It helps but isn't required. Your phone number on file is usually enough for us to look up the original repair. The repair ticket number from your confirmation email is fastest.
What about repairs on devices that have been opened by someone else first?
We disclose this when we accept the device. Repairs on previously-opened devices may carry a shorter warranty or no warranty depending on what we find — we'll explain before starting work.
Are accessories covered by this warranty?
Accessories carry the manufacturer's warranty (typically 30 days for cases and chargers, 1 year for premium accessories). Bring the receipt and we'll work with the manufacturer.